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Blackburn Creative

Technology and AI consulting for businesses without a CTO.

Most small and medium businesses make technology decisions without anyone technical in the room. We sit on your side of the table: a roadmap that fits your budget, honest tool and vendor selection, AI readiness and governance, and fractional technical leadership when you need someone accountable for it. For SMBs in Gatineau, Ottawa and across Canada.

A consultant and a business owner reviewing a technology roadmap together at a café table

Why SMBs need someone on their side of the table

A business with twenty people buys software the way a household buys a car: rarely, under pressure, from people who sell it for a living. The result is familiar. Overlapping subscriptions nobody fully uses, a website locked to an agency, a CRM configured for a business that no longer exists, and an AI tool bought because a competitor mentioned one. None of it is anyone's job to fix.

Consulting for SMBs is about being that person, part-time and independent. We do not resell software or take commissions from vendors, so a recommendation to keep what you have, or to buy nothing, costs us the same as a recommendation to build. That independence is the product.

What consulting engagements look like

  • Technology roadmap. A plain-language plan for the next twelve to twenty-four months: what to fix, what to replace, what to build and in what order, with budgets attached. Usually two to three weeks of work.
  • Tool and vendor selection. Comparing CRM, accounting, booking, e-commerce or automation platforms against how your business actually runs, then negotiating and configuring the one you pick.
  • AI readiness and governance. Where AI would pay back, what data is safe to use, what policies your team needs, and which vendors are credible. Often the first step before our implementation work.
  • Fractional technical leadership. A set number of days a month as your technical lead: managing developers or agencies, reviewing quotes and contracts, owning the roadmap, reporting to the owner or the board.
  • Second opinions. A quote from an agency, a proposal from a software vendor, a contract for a platform. We read it and tell you what it means.

How we work

Every engagement starts with the business, not the technology: what you sell, how work flows, where time and money leak, what the next two years need to look like. Then we look at the tools, the data and the people, and write recommendations in language an owner can act on, with costs and trade-offs rather than a preferred vendor.

Because we also design, build and implement, the advice is grounded in what things actually cost and how long they take. Because we do not have to be the ones who build it, the advice can be to hire someone else, or nobody. Bilingual delivery is standard: workshops, documents and vendor communications in French or English as your team prefers.

Pricing and engagement

Roadmaps and readiness assessments are fixed-price projects scoped after a short call. Fractional leadership is a monthly retainer for an agreed number of days, month to month after an initial term. Second opinions are billed by the hour. Nothing is tied to a purchase, and nothing obliges you to build with us afterwards.

If you are facing a technology decision this quarter, a new site, a CRM, an AI tool, an agency quote you are not sure about, the project form is the fastest way to get an independent read on it.

What's included

Technology roadmap

A twelve to twenty-four month plan with priorities, budgets and trade-offs.

Tool and vendor selection

Independent comparison, negotiation and configuration of the platform you pick.

AI readiness

Where AI pays back, what data is safe to use, what policies you need.

Fractional leadership

A technical lead for a set number of days a month, accountable to you.

Quote and contract review

Plain-language reading of agency quotes, proposals and platform contracts.

Bilingual delivery

Workshops, documents and vendor communications in French or English.

How it works

  1. 01

    Understand

    The business first: what you sell, how work flows, where time and money leak.

  2. 02

    Assess

    Tools, data and people reviewed against what the next two years need.

  3. 03

    Recommend

    A written plan an owner can act on, with costs, order and trade-offs.

  4. 04

    Support

    Fractional leadership or project oversight while the plan gets done.

Questions we get asked

Do you sell or resell software?

No. We take no commissions and resell nothing, so a recommendation to keep what you have or buy nothing costs us the same as a recommendation to build.

What size of business is this for?

Businesses with roughly five to a hundred people that have real technology decisions to make and nobody technical to make them. Larger firms usually have a CTO; smaller ones usually need a tool, not advice.

Can you manage our existing agency or developer?

Yes. Fractional leadership often means reviewing their quotes, setting priorities and holding them to a plan on your behalf.

Is the roadmap useful if we don't build with you?

That is the point. It is written to be handed to any developer, agency or vendor. Many clients use it to get comparable quotes.

How quickly can we get a second opinion on a quote?

Usually within a week. Send the document and a short description of the decision, and we return a plain-language read with questions to ask the vendor.

Facing a technology decision this quarter?

Send us the quote, the proposal or the question. You'll get an independent read within a week.